Virtual telephone exchange
One of the solutions we offer our clients is a virtual telephone exchange. Improving company communication, both internally and externally, lowering the expenses incurred for calls - these are just some of the many benefits generated by this system.
A modern integrated platform such as a virtual telephone exchange is used to handle calls - both incoming and outgoing. It does not need a connection to specialised physical equipment to operate, only access to the Internet. The great advantage of the virtual telephone exchange is that it can be adapted to the individual needs of a specific company by introducing additional options, such as the processing of call statistics or the possibility of leaving a voice message.
VOIP solutions
In our offer you will find VOIP solutions for companies. This technology uses Voice over Internet Protocol. It was first used by computer gamers, who wanted to talk to each other freely and at no extra cost during games. Today's VOIP technology, however, offers many more possibilities and functions. VOIP solutions allow voice calls to be transmitted over an Internet connection or IP-based networks. They offer unlimited possibilities when it comes to operating telephones, smartphones and tablets, as well as applications. The use of this technology is extremely simple and only requires a connection to the Internet.
What is a virtual telephone exchange?
A virtual PBX (VPBX) is a solution similar to what conventional physical telephone exchanges offer. However, it is a much more functional technology which is much easier to implement in a company's infrastructure. Some of the conventional solutions use PABXs or analogous physical models, which can be provided by the service provider via VOIP technology or the Internet.
This makes it unnecessary to have special physical equipment at the company's site, which is particularly important nowadays given that most employees and subcontractors work from home office. All that is needed is for customers and employees to have access to IP phones.
VOIP solutions for the virtual telephone exchange
As you already know - VOIP is a solution that allows voice transmission via the Internet protocol. This allows calls to be made over the Internet or standard telephone lines, but also from the company's virtual telephone exchange. This is because it is an easy-to-use tool that allows the remote management of incoming and outgoing calls, as well as internal calls within the company. It can be implemented either in the cloud or on the company's servers.
For some time, the use of VOIP was seen as less efficient than traditional solutions due to the inferior quality of the transmitted voice. However, thanks to developments in the technology, VOIP now guarantees high quality voice and call signal transmission, making it a more advantageous solution than traditional telecommunications.
This results in the growing popularity of VOIP and virtual telephone exchanges. This solution is often implemented as part of telecoms cost optimisation, as it reduces the company's expenses incurred in handling incoming or outgoing calls.
What are the benefits of a virtual telephone exchange?
The benefits of a virtual telephone exchange in a company include:
- no cost of purchasing a telecommunications server or PBX,
- cheaper connections,
- fax via the Internet,
- the possibility to create teleconferences,
- possibility to use internal numbers for communication within the company,
- possibility to monitor calls in real time,
- ability to record calls and subsequently process them,
- the ability to set messages for calling customers,
- voicemail, which will send a recorded message to your e-mail inbox.
How are companies using VOIP telephony?
A functional communication system is the basis for the proper operation of any business, especially now that remote working has become so commonplace. It allows you to communicate seamlessly with your employees and fully manage customer service, whether you are a small company or a large corporation with branches across the country or even abroad. VOIP solutions allow calls to be redirected to any number, which can be hosted on a computer or smartphone. To receive and make calls, all an employee needs is access to the internet. In addition, the PBX can be connected to a virtual number, providing users with a local phone number and allowing them to receive calls from anywhere in the world. It's as if everyone is in the same office!
So take advantage of our offer and use VOIP solutions in your company. Thanks to them, employees do not have to be at the company's headquarters, and the implementation of this technology does not require having your own, suitably powerful server room. If you have any questions, please do not hesitate to contact us.