Telecom services outsourcing
The idea of outsourcing (outside-resource-using) is to assign to an external company the task of performing certain activities that are traditionally carried out directly within the organizational structure of the business.
Fleet management covers:
- Outsourcing – the organization’s personnel don’t need to be engaged in the telecom matters
- A prompt assistance in resolving telecom issues
- Simplified procedures, uncomplicated processes of:
- replacement/purchase of devices
- device servicing
- selection of telecommunication services
- activation of additional services (roaming) - The service continuity guarantee (BOTs are never ill, on holiday or change jobs). Reduced and transparent costs related to the telecommunication management for your business (optimization)
- MDM, DEP, KNOX security
Basic services plan
The basic telecom services plan includes:
- Telecom services and devices management
◦ Keeping databases of current contracts and the devices in use
◦ MPK updating
◦ Queries handling
◦ Delivering new phones, SIM cards and numbers
◦ Disactivating the unused contracts - Settlement of costs
◦ Settlement of invoices for telecom services, repairs and device purchases
◦ Monitoring of monthly SIM cards usage - An ongoing contact with network operators
◦ Resolving coverage issues
◦ Reporting technical issues and control over the resolution process
◦ Reporting new activations and terminating contracts where appropriate
◦ Complaint management, requesting duplicate SIM cards
Extended services plan
The extended telecom services plan includes:
- Contact with network operators with regard to activation or deactivation of additional services, locking management and invoice complains
- Help desk for employees
◦ Reporting any issues relating to telecom services and devices - Ordering and replacing the devices
- Servicing
◦ Receiving queries and damage evaluation
◦ Repairs and returns of devices
◦ Replacement phones stock - MDM solutions management
- Cloud solutions (VPBX)
- PBX exchange servicing
- Invoice compliance verification
- Telecom costs optimization
* Do każdego klienta podchodzimy indywidualnie, jeśli mieliby Państwo jakiekolwiek pytania, zapraszamy do kontaktu.
The communication model
Direct contact between an employee and the Moll consultant
Communication by e-mail, reporting any issues to a dedicated e-mail address e.g. [client]@moll.com.pl to an assigned Moll consultant or by phone.
Advantages
Advantage areas | Advantages |
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